Follow the Stack · CRM & marketing
Salesforce CRM
Customer relationship management platform (Sales Cloud, Service Cloud, Marketing Cloud) by Salesforce. Website ↗
Who runs it
Documented facts (3)
Listed among the major donors to President Donald Trump's White House ballroom project in documents reported by The Washington Post.
Response: Salesforce did not immediately respond to CNBC's request for comment.
Sent Immigration and Customs Enforcement (ICE) a five-page memo, in response to an ICE request for information, explaining how Salesforce could help the agency with "talent acquisition" to achieve its goal "to nearly triple its work force by hiring 10,000 new officers and agents expeditiously", according to internal documents obtained by The New York Times. Other documents included a spreadsheet of ICE contract "opportunities" and an internal brainstorming slide deck on how AI agents might help ICE evaluate tip-line information and improve investigations. Salesforce did not dispute the documents' authenticity.
“identify, engage and acquire the talent profile proven to drive ICE mission success, and in turn, administration priorities”
Response: A Salesforce spokeswoman said the company does not discuss contracts. The company said it has served the US government under many administrations and that all of its customers are bound by company policies to use its products responsibly.
Added US Customs and Border Protection (CBP) as a customer in March 2018, under a contract providing recruiting and communications tools. In June 2018, after more than 650 employees signed a letter asking the company to reconsider the contract because of family separations at the border, CEO Marc Benioff declined to end it in a memo to staff, saying the company's software was not involved in the agency's border policy.
Response: Benioff wrote in the memo: "I'm opposed to separating children from their families at the border. It is immoral." Salesforce pledged $1 million to organisations helping affected families.
Alternatives
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npm: jsforce, @salesforce/core · gems: restforce · pypi: simple-salesforce